Contact Us
At JA Pet Supplies, we're here to help. Whether you have a question about a product, need assistance with an order, or require support before or after your purchase, our customer service team is ready to assist you.
We are committed to providing friendly, reliable, and responsive support to ensure you have a smooth shopping experience.
How Can We Help?
You can contact us if you need assistance with:
- Product information
- Order enquiries
- Shipping and delivery updates
- Returns and refunds
- Payment questions
- General customer support
We aim to respond to all enquiries as quickly as possible during our business hours.
Contact Information
Business Name: JA Pet Supplies
Business Email: support@japetsupplies.com
Business Phone: +44 1698 884408
Business Address: 46 Church St, Larkhall ML9 1HE, United Kingdom
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)
Order Cut-Off Time
5:00 PM (GMT UTC+0)
Before Contacting Us
To help us assist you as quickly as possible, please include the following information where applicable:
- Your full name
- Order number
- Email address used for your order
- A clear description of your enquiry
- Photos of the product, packaging, or issue (if applicable)
Providing complete information helps us resolve your enquiry more efficiently.
Our Commitment
At JA Pet Supplies, customer satisfaction is our priority. We strive to provide prompt responses, clear communication, and helpful support throughout your shopping experience.
Whether you have a question before placing an order or need assistance after your purchase, we're always happy to help.
We look forward to assisting you and thank you for choosing JA Pet Supplies.