Terms of service

Welcome to JA Pet Supplies.

The terms “we”, “us”, and “our” refer to JA Pet Supplies. JA Pet Supplies operates this store and website, including the information, content, features, tools, products, and services made available through it (the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services to you.

These Terms of Service, together with any policies referenced on our website, explain your rights and responsibilities when using our Services.

Please read these Terms carefully before accessing or using our website.

By visiting, interacting with, or using our Services, you agree to these Terms of Service and our applicable store policies.

If you do not agree with these Terms, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally able to enter into a binding agreement in your jurisdiction.

When browsing our store, creating an account, or making a purchase, you may be required to provide information including:

  • Your name
  • Email address
  • Billing information
  • Payment information
  • Shipping information

You agree that the information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You must not transfer, sell, assign, or misuse your account.

SECTION 2 – OUR PRODUCTS

JA Pet Supplies offers pet products through collections including:

  • Pet Bowls & Feeders
  • Dog Toys
  • Cat Toys
  • Interactive & Enrichment Toys

Product availability may change from time to time.

We make reasonable efforts to display product colours, dimensions, materials, photographs, and other product information accurately.

However, colours and product appearance may vary depending on your screen, device settings, lighting, and display configuration.

Product descriptions, availability, and specifications may be updated where appropriate.

We reserve the right to discontinue a product or limit quantities where reasonably necessary.

Nothing in this section affects any statutory consumer rights available under applicable UK law.

SECTION 3 – ORDERS

When you submit an order, you are making an offer to purchase products from JA Pet Supplies.

Your order is subject to:

  • Successful payment
  • Product availability
  • Order verification
  • Acceptance by JA Pet Supplies

Please review your order carefully before submitting it.

If we are unable to accept, fulfil, or complete an order, we may contact you using the email address, telephone number, billing information, or shipping details supplied with your order.

Returns, refunds, cancellations, and exchanges are handled in accordance with our Return & Refund Policy and applicable UK consumer rights.

Products purchased from our store are intended primarily for personal or household use unless otherwise agreed.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change from time to time.

The price applicable to your purchase will normally be the price displayed at checkout when the order is placed.

Any applicable:

  • Product price
  • Shipping charge
  • Discount
  • Tax
  • Other disclosed charge

will be shown during checkout where applicable.

You agree to provide accurate and complete billing and payment information.

You must be authorised to use the payment method submitted with your order.

Payment must be successfully authorised before an order can be processed.

SECTION 5 – SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy.

Delivery dates and timeframes shown on our website are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High seasonal demand
  • Incorrect delivery information
  • Events outside our reasonable control

Please ensure that your delivery address is complete and accurate before placing your order.

Nothing in this section limits any rights available to consumers under applicable UK law.

SECTION 6 – INTELLECTUAL PROPERTY

The content available through our Services, including where applicable:

  • Brand names
  • Logos
  • Product descriptions
  • Text
  • Graphics
  • Images
  • Videos
  • Website design
  • Layout
  • Other original content

may be owned by JA Pet Supplies, Shopify, our licensors, or other applicable rights holders.

Such content is protected by applicable intellectual property laws.

You may use our website for lawful personal and non-commercial purposes.

Unless otherwise permitted, you must not reproduce, distribute, modify, republish, sell, or commercially exploit protected website content without the appropriate permission.

JA Pet Supplies names, branding, designs, and logos must not be used without appropriate authorisation.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools, features, or services supplied by third parties.

We do not necessarily control or operate these third-party services.

Your use of third-party tools may be subject to the third party's own terms, conditions, and privacy practices.

You should review the relevant terms before using such services.

We may introduce new features, tools, or Services in the future, which may also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, availability, security, or practices of independent third-party websites.

If you choose to access a third-party website, you should review its applicable:

  • Terms
  • Privacy policy
  • Refund policy
  • Other relevant conditions

Any questions relating specifically to a third-party service should generally be directed to that provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

JA Pet Supplies is powered by Shopify, which provides the e-commerce infrastructure used to operate our online store.

Purchases made through our store are transactions between you and JA Pet Supplies, not Shopify.

Shopify may provide technology and related services that enable our website and checkout to function.

Your use of certain Shopify features may also be subject to Shopify's own applicable terms and privacy practices.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store uses Shopify, certain personal information may also be processed by Shopify and other service providers that support our website, checkout, payment processing, shipping, analytics, and related operations.

Please review our Privacy Policy for more information about how personal information is collected and used.

SECTION 11 – FEEDBACK

If you voluntarily submit reviews, comments, suggestions, ideas, or other feedback, you confirm that you have the necessary rights to provide that content.

Where permitted by law, we may use legitimate feedback for purposes such as:

  • Improving our Services
  • Operating our website
  • Customer support
  • Marketing
  • Product improvement

You must not submit content that:

  • Violates another person's rights
  • Is knowingly false or misleading
  • Contains malware
  • Is unlawful, abusive, defamatory, or obscene
  • Impersonates another person

You remain responsible for the content you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping charges
  • Delivery estimates
  • Product availability

We may correct inaccurate information and update website content where appropriate.

If an error affects an order that has already been placed, we will handle the matter in accordance with applicable law and our store policies.

SECTION 13 – PROHIBITED USES

You may only use our Services for lawful purposes.

You must not use the Services to:

  • Violate applicable laws or regulations
  • Infringe intellectual property rights
  • Submit fraudulent or misleading information
  • Harass, threaten, abuse, or unlawfully discriminate against another person
  • Upload malware, viruses, or harmful code
  • Attempt to gain unauthorised access to our systems
  • Collect personal information unlawfully
  • Spam, phish, scrape, or misuse the website
  • Circumvent website security measures
  • Impersonate another person or business

We may restrict or terminate access where these Terms are materially violated.

SECTION 14 – AUTOMATED TOOLS AND AGENTS

Automated tools, bots, agents, or similar technologies must not access or interact with our Services in a way that:

  • Violates applicable law
  • Bypasses security measures
  • Circumvents access restrictions
  • Misrepresents automated activity as human activity
  • Disrupts normal website operation
  • Collects data without appropriate authorisation

We may use reasonable technical measures to manage or restrict automated access to our Services.

SECTION 15 – TERMINATION

You may stop using our Services at any time.

We may suspend or terminate access to the Services where reasonably necessary, including where these Terms are materially violated or unlawful activity is identified.

Termination does not affect rights, obligations, payments, or liabilities that arose before termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

We aim to keep our Services accurate, available, and secure.

However, we do not guarantee that our website will always operate without interruptions, delays, technical issues, or errors.

To the extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or restricts any consumer right, guarantee, or remedy that cannot legally be excluded under applicable UK law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, JA Pet Supplies and its applicable service providers will not be responsible for indirect or consequential losses arising from use of the Services where such liability may legally be excluded or limited.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in this section affects statutory consumer rights that cannot legally be excluded or restricted.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for legitimate third-party claims arising directly from:

  • Your material breach of these Terms
  • Your unlawful use of the Services
  • Your infringement of another person's legal rights

This provision applies only to the extent permitted by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be treated as severed to the extent required.

The remaining provisions will continue to apply.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive our right to enforce it later.

These Terms, together with applicable policies published on our website, form the agreement governing your use of the Services.

Nothing in these Terms is intended to remove statutory rights available to consumers.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior consent where such consent is reasonably required.

We may transfer rights or obligations associated with operation of the business where permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any applicable agreements relating to our Services will be governed by and interpreted in accordance with the applicable laws of the United Kingdom.

Nothing in this section prevents consumers from relying on mandatory legal protections available to them under applicable law.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only.

They do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time to reflect changes to:

  • Our Services
  • Store operations
  • Applicable policies
  • Legal or regulatory requirements
  • Technology or service providers

The latest version will be published on our website.

Where required by applicable law, appropriate notice of material changes will be provided.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service can be directed to us using the following details:

Business Name: JA Pet Supplies
Business Address: 46 Church St, Larkhall ML9 1HE, United Kingdom
Business Phone: +44 1698 884408
Business Email: support@japetsupplies.com