Shipping policy

Welcome to JA Pet Supplies. This Shipping Policy explains how we process, handle, and deliver orders placed through our website. We aim to provide every customer with a smooth and reliable shipping experience.

By placing an order with JA Pet Supplies, you agree to the terms outlined in this policy.

1. Order Processing Time

Orders are normally processed within 1–2 business days, Monday to Friday.

Orders are not processed, shipped, or delivered on weekends or UK public holidays. Once your order has been processed, it will be prepared for dispatch and handed over to our shipping partner.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM GMT.

  • Orders placed before 5:00 PM GMT will begin processing on the same business day.
  • Orders placed after 5:00 PM GMT will begin processing on the next business day.

3. Shipping Cost

We offer a simple and transparent shipping rate:

  • Flat shipping fee: £20.00

JA Pet Supplies does not apply any hidden shipping charges.

4. Transit Time

Once your order has been dispatched, the estimated transit time is 3–5 business days.

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, and other circumstances beyond our control.

5. Total Delivery Time

The estimated total delivery time includes both order processing and transit:

  • Processing time: 1–2 business days
  • Transit time: 3–5 business days
  • Total delivery time: 4–7 business days

6. Shipping Confirmation and Tracking

After your order has been dispatched:

  • You will receive a shipping confirmation email.
  • A tracking number will be provided when available.
  • You can use the tracking number to monitor the delivery status of your order.

7. Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information during checkout.

Please note:

  • Incorrect or incomplete address details may result in delivery delays or failed delivery.
  • JA Pet Supplies is not responsible for orders delivered to an incorrect address supplied by the customer.
  • Any additional delivery or redirection charges caused by incorrect address information may be the customer’s responsibility.

Please review your shipping address carefully before completing your order.

8. Delivery Delays

We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occur because of:

  • Courier or shipping carrier issues
  • Severe weather conditions
  • High order volumes
  • UK public holidays
  • Events outside our reasonable control

JA Pet Supplies cannot guarantee exact delivery dates or accept responsibility for delays caused by circumstances beyond our control.

9. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

  • Check around the delivery location.
  • Ask your neighbours or other household members.
  • Contact the courier directly.
  • Contact JA Pet Supplies for further assistance.

We will provide reasonable assistance when investigating the delivery. However, JA Pet Supplies is not responsible for packages that are lost or stolen after delivery has been confirmed by the courier, except where applicable consumer law requires otherwise.

10. Failed Delivery Attempts

A delivery may fail because of:

  • An incorrect or incomplete address
  • The recipient being unavailable
  • Failure to respond to the courier
  • Failure to collect the package when required

The courier may return the package to us following an unsuccessful delivery attempt.

In these circumstances:

  • Additional charges may apply before the order can be shipped again.
  • Original shipping charges may not be refundable.
  • Any refund will be handled according to our Refund and Return Policy and applicable UK consumer law.

11. International Shipping

JA Pet Supplies currently delivers only within the United Kingdom.

We do not currently offer international shipping.

12. Order Changes and Cancellations

Orders may only be changed or cancelled before they have been processed or dispatched.

Once an order has been dispatched, we cannot change its contents or delivery details. Please contact us as soon as possible if you need to request a change or cancellation.

Your statutory cancellation and consumer rights are not affected.

13. Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: JA Pet Supplies
Business Email: support@japetsupplies.com
Business Phone: +44 1698 884408
Business Address: 46 Church Street, Larkhall, ML9 1HE, United Kingdom

Important Notice

  • Check that your shipping information is correct before placing an order.
  • Keep your order confirmation and tracking details for future reference.
  • All processing and delivery times are estimates rather than guaranteed dates.
  • Processing and transit times may be longer during public holidays, peak seasons, or periods of unusually high demand.