Shipping policy

Welcome to JA Pet Supplies. This Shipping Policy explains how orders placed through our website are processed, shipped, tracked, and delivered.

We aim to provide customers with clear information about processing times, shipping costs, delivery estimates, and order tracking.

By placing an order with JA Pet Supplies, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Orders are normally processed within:

1–2 business days

Business days are Monday to Friday, excluding UK public holidays.

Orders are not normally processed or dispatched on weekends or public holidays.

Once your order has been processed, it will be prepared for dispatch and transferred to the applicable delivery carrier.

2. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM GMT

  • Orders placed before 5:00 PM GMT may begin processing on the same business day.
  • Orders placed after 5:00 PM GMT may begin processing on the next applicable business day.

Processing times are estimates and may occasionally be affected by circumstances outside our normal operating schedule.

3. Shipping Cost

JA Pet Supplies offers a simple flat shipping rate:

Flat Shipping Fee: £4.99

The applicable shipping charge will be displayed during checkout before you complete your order.

We do not apply hidden shipping charges.

4. Transit Time

Once your order has been dispatched, the estimated transit time is:

3–5 business days

Transit time begins after the order has been processed and handed to the delivery carrier.

Delivery times may vary due to:

  • Delivery location
  • Courier operations
  • Weather conditions
  • UK public holidays
  • High seasonal demand
  • Other circumstances outside our reasonable control

5. Estimated Total Delivery Time

Our estimated total delivery timeframe is:

Processing Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total: 4–7 business days

Delivery timeframes are estimates and are not guaranteed delivery dates.

6. Shipping Confirmation & Tracking

After your order has been dispatched:

  • You may receive a shipping confirmation email.
  • A tracking number may be provided where available.
  • A tracking link or carrier information may also be included.

You can use the available tracking information to monitor the progress of your delivery.

7. Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping information during checkout.

Please review your delivery details carefully before placing your order.

Incorrect or incomplete information may result in:

  • Delivery delays
  • Failed delivery attempts
  • Returned packages
  • Additional delivery or redirection charges

If you notice an error in your address, please contact us as soon as possible.

We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

8. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe.

However, delays may occasionally occur because of:

  • Courier or carrier disruptions
  • Severe weather
  • UK public holidays
  • High order volumes
  • Delivery network delays
  • Incorrect or incomplete address information
  • Circumstances outside our reasonable control

If your order appears to be delayed, please review the available tracking information before contacting our support team.

9. Lost or Delivered-but-Not-Received Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location.
  • Check with other household members.
  • Check with neighbours where appropriate.
  • Review any delivery photographs or carrier updates.
  • Contact the delivery carrier where relevant.

If you are still unable to locate your order, please contact JA Pet Supplies with your order number and tracking information.

We will provide reasonable assistance in reviewing the delivery.

Any rights available under applicable UK consumer law remain unaffected.

10. Failed Delivery Attempts

A delivery may be unsuccessful because of:

  • Incorrect or incomplete delivery information
  • The recipient being unavailable
  • Restricted access to the delivery location
  • Failure to respond to the courier
  • Failure to collect the package when required

If a package is returned to us following an unsuccessful delivery attempt:

  • Additional shipping charges may apply if reshipment is requested.
  • Original shipping charges may not be refundable where permitted by law.
  • Any refund request will be handled according to our Return & Refund Policy and applicable UK consumer law.

11. Shipping Area

JA Pet Supplies currently ships within the United Kingdom only.

We do not currently offer international shipping.

Orders requiring delivery outside the United Kingdom cannot currently be fulfilled through our standard checkout.

12. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Changes or cancellations may only be possible before the order has been processed or dispatched.

Once an order has been dispatched, we may no longer be able to:

  • Change the delivery address
  • Modify the order
  • Add or remove products
  • Cancel the shipment

Your statutory cancellation and consumer rights are not affected.

13. Contact Information

For questions about shipping, delivery, tracking, or an existing order, please contact us:

  • Business Name: JA Pet Supplies
    Business Address: 46 Church St, Larkhall ML9 1HE, United Kingdom
    Business Phone: +44 1698 884408
    Business Email: support@japetsupplies.com

Important Notice

  • Please check that your shipping information is correct before placing an order.
  • Keep your order confirmation and tracking details for reference.
  • All processing and delivery timeframes are estimates.
  • Delivery may take longer during public holidays, peak periods, severe weather, or unusually high demand.
  • This policy does not limit any rights available under applicable UK consumer law.